Complaints Procedure

Complaints Policy and Procedure

We very much hope that you and your child will be happy with the care, education and other services we provide at our centres.   However, over time the occasional problem will arise and you may wish to take up a concern or complaint with us. Should this be necessary, the procedure is as follows:


  1. In the first instance speak to the member of staff most closely involved – probably your child’s keyworker or class teacher or one of the office staff or support staff. Sometimes a concern or misunderstanding can be quite quickly resolved.
  2. If your concern is of a general nature you may find it helpful to talk to a parent governor who can approach the Head on parents’ behalf if they prefer.
  3. If a satisfactory conclusion is not achieved, or if your concern or complaint is of a serious nature, talk to the Head. It is helpful if you arrange an appointment to do this to allow proper time and consideration to be given to the matter.
  4. If a satisfactory conclusion is still not reached then a formal written complaint may be made to the Chair of Governors. You can write to the Chair at the centre’s address or pass your letter to one of the parent governors. A current list of governors is displayed in the school reception area. Your complaint or appeal will be dealt with by a panel of no less than two members of the governing body who have had no prior involvement in the matter.
  5. If you are still not happy with the response you receive, the local authority’s Family Information Service (FiS) may be able to refer you to officers within the local authority who can advise you further. Alternatively, if your complaint concerns the nursery school, you can contact the Secretary of State for Education via
  6. Ofsted have the power to investigate some complaints made in writing about schools. A separate leaflet detailing this process is available from the school reception area. Ofsted can also investigate concerns or complaints about any childcare or other services provided at the centre. Contact them on 0300 123 1231 or email

Approved and adopted by the Federated Governing Body Nov 2016 


Term dates

Autumn Term 2017

  • term starts Wednesday 6th September
  • half term break occurs – Monday 23rd October to Friday 27th October 2017
  • back to school from half term Tuesday 31st October 2017
  • last day of term Wednesday 20th December 2017

Spring Term 2018

  • term starts – Thursday 4th January 2018
  • half term break occurs – Monday 12th February to Friday 16th February 2018
  • back to school from half term – Monday 19th February
  • last day of term – Thursday 29th March 2018

Summer Term 2018

  • term starts – Tuesday 17th April 2018
  • half term break occurs – Monday 28th May to Friday 1st June 2018
  • back to school from half term – Monday 4th June 2018
  • last day of term Thursday 19th July 2018

Autumn Term 2018

  • term starts – Wednesday 5th September 2018
  • half term break occurs – Monday 22nd October to Friday 26th October 2018
  • back to school from half term – Monday 29th October
  • last day of term – Wednesday 19th December